faq
Why have I not received my item(s)?
Shipping may take anywhere between 7-40 working days or even longer, depending on your location and the opening hours of your local post office (In some cases 60 working days) We do not notify you once your order has been shipped, it will arrive within the timescale above.
** Due to high demand there is an extended waiting period for orders of an additional 10 working days **
If you order multiple items, they may come separate to ensure a quicker delivery.
We don't offer tracking (hence why we can offer free items)
Order processing
Shipping - Order processing takes 3-5 working days.
Express Shipping - Order processing takes 1-2 working days.
Who delivers my item(s)?
Your items are delivered by our fulfillment center and will usually reach you via your local postal service in your location.
What time are deliveries usually made?
Items are delivered depending on the local postal system and are usually during business hours. (Monday to Friday, 9am-5pm)
What happens if no one is at home?
Not to worry, most of our items will be left in your postbox if they are small enough and if the postman does not have access to your postbox, it will usually be left at your local post office for you to pick up!
Where do you ship from?
We currently ship from our warehouse from Asia hence why sometimes our items take a little longer to reach you!
I messed up my delivery address, what do I do?
Not to worry, as long as you reach out to us immediately regarding the error in your address, we would be more than happy to change it for you. Just email us your full, correct address along with your order number and we would update your details for you. (On Free items you can not change the delivery address)
What about my billing address?
Billing addresses are currently non editable to prevent and minimise fraud from happening. Please note that all details entered and submitted to us are final.
Change of address after receiving confirmation of shipping
Under our terms & conditions, once an order has been sent out from our warehouse, any changes to the order cannot be made and is the sole responsibility of the buyer.
Returns, Exchanges & Refunds
I don’t like my item, can I return it?
Returns are accepted as long as they do not exceed 14 days of the buyer receiving the item. However, all returns made should be in perfect condition and the return postage be paid by the returner. Proof of postage should then be emailed to us as proof of delivery.
**Promotional/sale items are not eligible for returns/refunds
Will you refund me the shipping costs?
Depending on the item and reason, refunds are available to those who qualify
Can I return the item and change it with something else?
Provided that the returned item is in a perfect condition, exchanges are possible. Please drop us an email and we will sort something out for you.